Policies, Terms and Conditions

Deposit

Due to the high demand for competition tans, a deposit is required to secure your booking. If a cancellation occurs, deposits can be transferred to another competition date within the same competition season. Please make sure you have paid your deposit BEFORE you attend your tanning session. Deposits are non-refundable.

Balance Owing

Payment of your balance owing is required up front on the day of your booking, ie before tanning begins. Please bring your balance owing to your booking. Cash or bank transfer are accepted.

International Bookings – Tans

Due to the extra costs in travel and accommodation for competitions held internationally, all payments for international bookings are to be paid in full upon making your booking and are strictly non-refundable.

Refunds & Returns

Tanning

We are happy to offer refunds if you have made full payment for your competition tan. To receive a refund, 48 hours notice prior to your booking date is required. Deposits are non-refundable.

Products

Unopened/unused products may be returned within 10 days of the date of purchase at the expense of the purchaser for a full refund less shipping cost and 20% restocking fee.

Shipping

All products will be shipped using a courier service. Most orders will ship the next business day, provided the product ordered is in stock. We cannot guarantee when an order will arrive. We encourage you to order early to avoid delays caused by shipping or product availability.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out of Stock

Your order will be shipped as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. Where the order is for multiple products, we will cancel the out of stock item from the order so that the rest of the order can be fulfilled but we will keep you informed of availability timing of item that was out of stock.

Privacy Policy

We are committed to protecting your privacy. The purpose of this privacy policy is to inform you about the business’s practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our website or that may otherwise be collected by us (e.g., from surveys, sweepstakes, contests, and promotions). This privacy policy also tells you what to do if you do not want your personal information collected and how you can change or delete information you have already provided to us.

What Personal Information We Collect and How We Use It
Among other reasons, the business collects and retains information for the purposes of communicating with clients, promotional activities, contests, surveys and mailings. This information is collected only when you enter it yourself.
Examples of personal information collected by the business are:
• Contact information (such as name, address, e-mail address and telephone number);
The business uses your personal information for the following purposes:
• to develop and maintain our relationship with you and to communicate with you;
• to address your inquiries or respond appropriately;
• to develop and improve our products, services and websites and to advise you about new products and services
• to inform you of promotional events;
• to subscribe to newsletters, advertisement mailings and fill out surveys;
• to protect our business interests and the interests of our consumers, and to generally meet requirements imposed by law.

When We Disclose Your Personal Information
Except with your consent, we will not sell, share, license, trade or rent your personal information to others outside of the business’s network. We protect your personal information with appropriate security measures, and we require our representatives and promotional agencies to do the same. The business reserves the right to co-operate fully with local, provincial/state and federal officials in any investigation relating to any personal information.

Knowledge and Consent
The business collects personal information only when you voluntarily provide it. If you don’t want us to have access to your personal information, please do not provide it while using our site. You may withdraw consent by using the appropriate link contained in all our mailings to unsubscribe from our mailing list.

Cookies & IP Adresses
The business uses cookies on its network of websites. When communicating with our website through a mail-in form or by subscribing to a newsletter, your IP is logged onto our server. Also our host is monitoring traffic mainly for keeping track of statistics and for network security reasons.

How We Protect Your Personal Information
The business makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Access to your personal information is restricted to selected employees or representatives. In addition, the business employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

Retention of Your Personal Information
The business retains your personal information for as long as necessary to fulfill the purpose for which it was collected, to comply with applicable laws and for the duration and extent of our business practice.

Children’s Privacy
The business believes that it is very important to protect the privacy of children and encourages parents or guardians to spend time with their children to participate in and monitor their activities. The business does not intend to collect personal information from children, should we be aware that we have such information in our database it will promptly be deleted. We also ensure that all advertising, sponsorship and promotional activity is not targeted at those under the age of 13.

Changes in this Privacy Statement
We reserve the right to modify this privacy policy at any time, without prior notice. You should visit our Website periodically to review any changes to this policy. Your continued use of the business’s websites following the posting of changes to these terms will mean you accept those changes.

Your Acceptance of These Terms
By using the business’s websites, you signify your acceptance of the business Privacy Policy. If you do not agree to this policy, please do not use our website or sign up for membership. If for any reason you do not agree with any of the changes whole or in part, you must stop using the business’s websites and terminate your membership using the unsubscribe link provided in our mailings for your convenience.

Contact Us
We appreciate any customer feedback. If you have any questions or suggestions regarding our privacy policy, please feel free to contact us using our contact form.

Last update: September 2017